Refund Policy

Written on 26 December 2025.

Refund Policy for Entrelynx Associates Limited

Last Updated: [12/26/2025]

1. General Policy
Due to the digital, non-tangible nature of our Software-as-a-Service (SaaS) products, all sales are generally final and non-refundable. By subscribing to our service, you acknowledge that you are purchasing access to a cloud-based platform and not a physical good.

2. Subscription Fees
Subscription fees, whether monthly or annual, are charged in advance and are non-refundable. There are no refunds or credits for partial months of service, downgrades, or unused time if you cancel your subscription during a billing period. Your access will continue until the end of the paid billing cycle.

3. Exceptional Circumstances
At our sole and absolute discretion, we may consider a refund request only under the following exceptional circumstance:

Technical Failure: A critical, reproducible fault in our Service that prevents core functionality, which our technical team cannot resolve within a reasonable timeframe from the time you report it.
Refund requests must be submitted in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. within seven (7) days of the charge, with a detailed explanation and evidence of the issue.

4. No Refund For

Change of mind or finding the service unsuitable for your needs.
Failure to cancel a subscription before its auto-renewal date.
Lack of usage of your account.
Issues related to your own hardware, internet connection, or user error.

5. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website.